We are here when you need us
Server setup, network settings, billing or pre-sales questions: reach our team 24/7 in English or Turkish. Average response time on live support is about two minutes. You do not need an account to write to us.
Write to us
Hello, how can I help you?
Hi, I would like to buy a VPS.
Leave a message and we will get back to you
Sales, partnerships, press or anything else. Your message goes straight to the right team.
No account needed
A ticket number is created as soon as you send the form. Our reply goes to your email address.
One thread
Open the ticket from the link in the email and add information at any time.
Already a customer?
For questions about your server, write from the panel; the ticket is linked to your service and resolved faster.
How can we help?
Whatever the topic, your message reaches the right team.
Technical Support
Server, network and operating system issues, 24/7.
Billing and Payments
Invoices, payments and subscription changes.
Account Management
Account settings, password resets and security.
Security and Abuse
Security incidents, spam and abuse reports.
Setup and Configuration
Operating system installs, firewall rules and one-click applications.
API and MCP
REST API, CloudBT MCP, integrations and developer support.
Where We Operate
Our company and our data center are in Istanbul. All servers are hosted in Equinix IL4.
Istanbul, Türkiye
CloudBT Telekomünikasyon A.Ş. · Data center: Equinix IL4
Company details
Identification details published under Turkish e-commerce and distance-selling rules. Contracts and policies are on the legal documents page.
- Legal name
- CloudBT Telekomünikasyon Anonim Şirketi
- Address
- Gürsel Mah. İmrahor Cad. Premier Kampüs Ofis B Blok No: 29B İç Kapı No: 9 Kağıthane / İstanbul, Türkiye
- MERSIS number
- 0211156815500001
- Trade registry number
- Istanbul Trade Registry Office, no. 1161728
- Tax office and number
- Şişli Tax Office / 2111568155
- Line of business
- Data processing, hosting and related infrastructure services (NACE 631000)
- Founded
- 2026
- [email protected]
- Phone
- +90 535 227 6505
Frequently Asked Questions
Questions about support and our services.
CloudBT Telekomünikasyon A.Ş. is registered in Istanbul, Türkiye. All servers run in the Equinix IL4 data center in Istanbul on our own hardware.
Yes. Support is available 24/7 in English and Turkish through tickets, live support and email. Invoices are issued in USD.
Bank transfer (SWIFT or SEPA to our Turkish bank account). Card payments are being added.
No. Monthly or yearly billing, cancel from the panel at any time; the service ends at the end of the paid period.
99.9% per month for servers, virtual data centers and the network, with invoice credits defined in the SLA.
Yes. Transfer your files and databases to the new server; our support team guides you through the steps.
Manage Everything from One Panel
Power, console, snapshots, firewall, reinstall, resource graphs and support tickets in one place; also through the API and CloudBT MCP.
