Refund and Cancellation Policy

1. Right of Withdrawal

The service is delivered electronically and starts immediately with your order. Under Article 15 of the Turkish Distance Contracts Regulation, the statutory right of withdrawal does not apply to services that are performed instantly in an electronic environment or whose performance begins with the consumer's consent. By confirming at checkout that the service starts immediately, you acknowledge that no right of withdrawal applies.

Instead, CloudBT offers a 7-day satisfaction refund on your first server or VDC service: request a refund within 7 days of the service start and the full amount is returned to your payment method within 14 days, once per account. Add-on resources and services closed for an Acceptable Use Policy breach are excluded. If CloudBT cannot deliver the service within 3 business days of payment confirmation, the full amount is refunded in any case.

This document is an English translation provided for convenience. In case of any discrepancy, the Turkish version published at cloudbt.com prevails.

2. Refund Principles

Refund requests within the first 7 days of your first service are refunded in full (once per account). After that, no refund is made for the current period.

• Refund requests can be submitted from the control panel or to the support team
• Refunds are made to the original payment method within 5 to 10 business days
• No refund is made for the remaining days of monthly services
• Usage-based resources such as additional IP addresses and additional disk are not refundable

3. Cancelling a Monthly Subscription

Monthly subscriptions can be cancelled at the end of the period:

• The cancellation takes effect at the end of the current billing period
• No pro-rata refund is made for the remaining days
• The server and its data are permanently deleted within 15 days of cancellation at the latest
• If you ask before deletion, we will try to reactivate the service; deleted data cannot be recovered, so keep a backup outside the CloudBT infrastructure

4. Cancelling a Yearly Subscription

For yearly subscription cancellations:

• A full refund is made within the first 7 days of your first service (once per account)
• After that, unused full months are credited to your account balance for future invoices; the balance is not paid out in cash
• Refund amount = remaining months × monthly unit price × 80% (20% early cancellation deduction)
• If a yearly discount was applied, the discount amount is deducted from the refund
• The refund is transferred to the payment method within 10 business days

5. Upgrades and Downgrades

For plan changes:

• Upgrade: the difference is charged immediately and the service is updated right away
• Downgrade: applied at the end of the current period; the difference is credited on the next invoice
• If a downgrade follows an upgrade, the original price is used as the basis

6. Non-Refundable Services

The following are not refundable:

• Usage-based resources such as additional IP addresses and additional disk
• Service fees for periods already used
• Services terminated for violating the Acceptable Use Policy

7. Refund Process

You can submit a refund request through the following channels:

1. Control panel: Settings > Service Cancellation > Refund Request

2. Email: [email protected]

3. Live support: available 24/7

Refund requests are reviewed and approved within 2 business days of receipt. After approval the refund is made within 5 to 10 business days depending on the payment method.